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Sandals Regency La Toc Golf Resort & Spa
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Essential Information
- Choosing your holiday
- Holiday pricing
- What your holiday price includes
- What your holiday price excludes
- Paying by Direct Debit
- Tickets and other documentation
- Passports & Visas
- Health requirements
- Flight schedules
- Luggage allowance
- Airline delays & passenger rights
- Currency & credit cards
- Activities & watersports
- Special requests
- Pre-seating on aircraft
- Inter-island & overseas internal flights
- Safety overseas
- Weather & public utilities
- Dress codes
- Disabled customers
- Accommodation check in and check out
- Accommodation categories
- Beaches
- Taxes
- Availability of facilities
- Insects
- Car hire
- Airport transfers
- Travel advice
- Financial security
- AITO
- Terms & conditions
- Our Price Promise
Choosing your holiday
We fully recognise that the choices you can make concerning your chosen accommodation, the destinations you wish to visit and your airline carrier are vast. Our website has been designed to provide you with as much information as possible to help you make the right choice. Our specialist team is also available to provide help when making your booking. As we have first hand knowledge of each of the destinations we feature, we will of course be pleased to discuss and advise you on the most appropriate holiday that meets your requirements.
Holiday pricing
Unless otherwise stated, prices shown are per person in £ sterling and based on:
- accommodation for two persons sharing based on the room category as shown
If included:
- shared transfers, i.e. sharing with passengers not travelling as part of your party
- return economy flights
All prices and added value offers are subject to availability at the time of booking.
What your holiday price includes
- Accommodation, return flights and transfers as detailed in our confirmation of your booking.
- Meals, as shown in the hotel description and on your confirmation. “Breakfast” usually means continental breakfast, unless stated otherwise. “Half Board” is breakfast and evening meal, which is generally with a restricted choice of menu or restaurant. “Full Board” is breakfast, lunch and dinner. “All-Inclusive” is breakfast, lunch and dinner with house wine, snacks, unlimited bar drinks (excluding champagne and some premium brands) served by the glass.
- Mandatory hotel taxes and service charges.
- United Kingdom Departure Tax and Passenger Service Charge (for all international departures). Children under 2 years of age, who have not been allocated seats, are exempt from this tax.
- Luggage allowance as dictated by the carrier.
- Special offers that are available at the time of booking.
What your holiday price excludes
- Some overseas airport departure taxes (generally £15 - £30 per person, per island/country, payable locally in the local currency or US$). Also cruising tax (as applicable) between US$2 and US$4 per person, per day is payable locally.
- Personal travel Insurance, which you must have in force prior to your departure.
- Charges made by the hotel in respect of infant's requirements and baby-sitting.
- Items of a personal nature - drinks, laundry, room service, telephone calls, etc. and any tax payable on these.
- Visa and passport charges.
- Gratuities where service charges are not mandatory.
- Any applicable surcharges - see our Booking Conditions.
- 2.5% handling charge on payments made using a credit or charge card.
- Any items not expressly included in the cost of your holiday.
Paying by Direct Debit
Spread the cost of your holiday paying by direct debit. It's easy to set up and means that the final balance will be paid off with regular monthly payments. And it doesn't cost you anything extra!
Please note that payment by direct debit is only available when you are booking at least 4 months (120 days) in advance of your holiday.
For further information and to discuss payment schedules, please call us on 01244 355440 and quote your booking number (shown on your confirmation email). To download and print a form clickhere
Tickets and other documentation
After we have received your full payment, approximately 14 days prior to departure, you will be sent your travel documentation. Please check your invoice, tickets and all other documentation carefully as soon as you receive them. Contact us immediately if any information appears to be incorrect or missing.
Remember that you must check-in at least 2 to 3 hours before take-off for most flights (depending on the airline). Please also ensure to check the correct terminal for departure. As the airline allocates seats on a first-come, first-served basis, we advise you to check-in as early as possible so that, if you are travelling in a party, you are less likely to be separated. Please check your flight times carefully on your ticket as these are subject to change and may well vary from those on your confirmation invoice. Should you fail to check-in on time and you miss your flight, we do not have any liability to you. Online check-in facilities are also available on some airlines. Please check the airline's website for details.
Please note:
- All tickets issued in conjunction with our holiday packages are non-changeable and non-refundable. For restrictions on pre-seating requests, please see Pre-seating on aircraft below.
- Special meal requirements must be requested at the time of booking.
Passports & Visas
A full and valid passport is required for visits to all the destinations that we feature. Most countries require that passports are valid for at least six months after the departure from their country. For countries requiring visas, there should be at least one blank page in the passport to facilitate the visa stamp. Please note that some countries may require two blank pages for entry and departure visas.
For travel to and via the USA and US Virgin Islands, British Citizens residing in the UK may currently enter via the US Visa Waiver Program (VWP) providing that they meet the strict conditions stipulated. For further information, please visit the US Embassy website or contact them on 020 7499 9000 to verify your eligibility. Any person not holding a machine readable or biometric passport must check with the US Embassy. Please note that requirements do change and you must check the up-to-date situation in good time before departure.
Any children not included on their parent's passport now require their own passports. All children travelling to the USA must have their own passports.
If you, or any member of your party, do not hold a British Citizen's passport and/or do not reside in the UK, you must check the entry requirements with the embassy of the country/ies you will be visiting. Single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country.
Further information on entry requirements can be obtained from the Foreign Office website or directly from the country's website.
Health requirements
You must ensure that you have complied with any health requirements such as vaccinations for any country you may be visiting as these requirements do change. Therefore, it is wise to consult your doctor at your earliest opportunity or contact the Department of Health and obtain a copy of their free “Health Advice for Travellers” information booklet or visit the Department of Health website.
If you have a pre-existing or current medical condition of any kind or if you are pregnant, then you must get clearance to travel from your own doctor. Please also check the terms of your travel insurance policy. Pregnant women are not accepted by most airlines after 28 weeks of gestation.
IMPORTANT: It is your responsibility to ensure that you hold the correct, valid documents for the country/ies you are visiting and have obtained the necessary vaccinations, clearance to travel, and hold confirmation of medication requirements as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. Further, we cannot accept responsibility if you are refused passage on any airline, transport or entry into any country due to the failure on your part to carry the correct documentation. If failure to do so results in fines, surcharges, claims, financial demands or other financial penalties being imposed on us, you will be responsible for indemnifying and reimbursing us accordingly.
Flight schedules
Direct flights to/from the Caribbean operate on the following days of the week. Flights from other UK airports may be available, when connecting with the flights below. Call us for more details.
Antigua
From/to Gatwick
1/5/08 - 30/10/08: Mon, Tue, Wed, Fri, Sat
31/10/08 - 28/3/09: Daily
From/to Manchester
1/5/08 - 27/3/09: Fri
Barbados
From/to Gatwick
1/5/08 - 26/3/09: Daily
From/to Manchester
1/5/08 - 29/11/08: Mon, Sat, Sun
30/11/08 - 22/3/09: Mon, Wed, Sat, Sun
Grenada
From/to Gatwick
1/5/08 - 28/10/08: Tue, Thu
29/10/08 - 26/3/09: Tue, Thu, Fri
Jamaica (Montego Bay)
From/to Gatwick
1/5/08 - 18/12/08: Tue, Sat
19/12/08 - 2/1/09: Tue, Fri, Sat
3/1/09 - 28/3/09: Tue, Sat
St Lucia
From/to Gatwick
1/5/08 - 25/10/08: Tue, Wed, Fri, Sun
26/10/08 - 27/3/09: Tue, Thu, Fri, Sun
From/to Manchester
1/5/08 - 26/3/09: Thu
Please note: Virgin Atlantic will cease the above Manchester - St Lucia route with effect from 26th March 2009.
All passengers will be reprotected to the Gatwick- St Lucia route on the following day.
Luggage allowance
Allowances vary according to the carrier, destination, route and the class of travel booked. We recommend that you visit the website of the airline booked for the latest information. Please note:
1. There are restrictions on the weight, size, dimensions and the contents of hand luggage.
2. The airline may impose either a charge payable by you at check-in if your luggage is over the prescribed allowance or refuse to allow the luggage to be checked in until the weight and dimensions are within the prescribed limits. We will not be responsible either for such charges or be liable for the cost of any items which you are unable to check-in and are left at the airport.
Airline delays & passenger rights
Under EU law, in some circumstances, you have rights to a refund or compensation from your airline in cases of denied boarding, cancellation or long delays of flights. Please click EU Passenger Rights for more information. Please note that compensation in these cases is the responsibility of the airline and will not automatically entitle you to a refund from us. Please check your travel insurance policy for compensation following airline delays.
Currency & credit cards
International credit cards are widely accepted throughout all the countries we feature. Most countries have their own currencies but the US Dollar is widely exchanged locally. However, please check before departure. Most countries will accept Travellers Cheques in US Dollars. Please check with the provider.
Activities & watersports
Before taking part in any activity, please ensure that the persons or organisation providing these facilities are registered/licensed, have properly trained instructors and have public liability insurance cover. It is your responsibility to be adequately covered by your own insurance for all activities and sports being undertaken. It is also your responsibility to ensure that you are not suffering from a pre-existing or current medical condition before you undertake such activities. Scuba divers will require a doctor's certificate in advance to confirm their medical fitness. The range of watersports varies within each destination and can change during the year, depending on the weather conditions. Please ensure that you wear the appropriate attire for all sports, particularly footwear.
Special requests
Any special request must be advised at the time of booking online or in writing or via email well in advance of departure. We will make every reasonable effort to satisfy your requests. We do not, however, have any legal liability to you in the event that we or a third party is unable to comply with your request. We will not be responsible for the cost of cancellation if we are unable to comply with the request. We regret that we cannot accept any conditional booking (i.e. any booking that is specified to be conditional upon the fulfilment of a particular request).
Pre-seating on aircraft
Pre-seating can be arranged on most international scheduled carriers. However, the seating available will be limited and once this limit is reached, airlines will only allocate seats at check-in and this cannot be overridden. Pre-assigned seats cannot be guaranteed as airlines do not undertake to provide any particular seat in the aircraft. Therefore, the passenger agrees to accept any seat that may be allocated on the flight in the class of service for which the ticket has been issued.
Please note:
- Bassinettes for infants and babies must be requested at the time of booking and are on a first-come, first-served basis. Due to airline availability, bassinettes cannot be guaranteed and age limits vary depending on the airline.
- Details of those persons requiring any special seating needs should advise us at the time of booking and cannot be guaranteed.
Inter-island & overseas internal flights
Please note that the aircrafts used for flights between islands are generally small, ranging from 2 to 32 seats depending on the volume of passengers and the route. Extra luggage restrictions will apply.
Safety overseas
Safety standards are set by each country and therefore may not be equivalent to those of the UK and, in some cases, these could be lower. This includes activities, public transport, taxis, theme parks and other recreational facilities.
Many hotels do not have lifeguards on duty at the swimming pool and some may have signs indicating that swimming is at your own risk. Please act responsibly, particularly with children, as the depth and design of hotel pools vary. We suggest that, in all cases, you familiarise yourself with each pool, particularly prior to diving. When properties provide cots for infants, we suggest that you check the safety standards prior to use and particular caution should be exercised with regard to some room facilities (e.g. tea and coffee making machines, Jacuzzi baths, etc.).
Parents should ensure that the standards for childcare and the facilities of children's clubs meet their requirements. Further information is available on request.
Weather & public utilities
Public utilities such as water and electricity are taken for granted in Britain. On tropical islands and in less developed countries, there may be interruptions to the supply. Occasionally in the tropics, severe storms and cyclones do occur. Generally, the “hurricane season” in the Caribbean, North and Central America is from June to November. It is advisable to check, prior to departure, of any unusual weather that may affect the enjoyment of your holiday.
Dress codes
At most of the hotels featured, casual attire is acceptable during the daytime and smart casual is expected in the evenings. A jacket may be required for dining in some restaurants and, during the festive period, a dinner jacket may be compulsory at gala events and dinners. Please ensure that you check before departure for any possible inclement weather and take the appropriate clothing.
Disabled customers
No two people's needs are the same and therefore, we ask you to let us know your specific requirements in writing at the time of booking. Due to the nature of some of our hotels/destinations, many may lack the simplest facilities such as ramps for wheelchairs and door access. This may apply to shops, restaurants, public transport and recreational facilities. However, we will make every effort to recommend the most suitable holiday for you.
Accommodation check in and check out
The standard international practice is to let rooms from midday to midday but this can vary between 10:00am and 3:00pm. Check the hotel page for further details.
If you check-in immediately after a night flight, this would normally count as one night's accommodation. Similarly, if your return flight is at night, you will normally be required to vacate your room at 12:00 noon prior to leaving for the airport. Day rooms are subject to availability and cost and can be arranged locally with the accommodation management. In order to guarantee an early check-in or a late check-out, the pre-payment of an extra night's accommodation will be necessary. Please check at the time of booking.
Guests will be asked to present a credit card or a substantial cash deposit upon check-in to guarantee payment of extras/incidentals. We recommend the use of room safes or the hotel's safety deposit facilities to secure items of value.
Accommodation categories
In describing accommodation, we have tried to be as honest and factual as possible. In the absence of an internationally recognised system of hotel grading we have categorised our hotels on quality and facilities for your guidance. This is based on our knowledge and experience, and these gradings can and do change subject to performance. Room and suite category descriptions are set by each individual hotel - the terminology is not our own. Therefore, you will find that some accommodation categories and their respective prices will be determined purely by location (the proximity to the beach for example) and some by the décor of the accommodation itself. Others will be a combination of the two. When we use the term 'Ocean View', it means just that - that the sea can be seen from the room, patio or balcony, but please note that sometimes, the view may be partial or at an oblique angle.
Beaches
Please note that all beaches at the accommodation/resorts featured are open to the public unless specifically stated otherwise. Minimum clothing restrictions may apply on beaches in certain countries and islands.
Taxes
We will advise at the time of booking and with the travel documentation when and if any local taxes are payable.
Availability of facilities
Across the Caribbean, the high season is from mid December until Easter. In low seasons and periods of low occupancy, a few facilities at some hotels/resorts may close. For example, a pool may be closed for maintenance or a restaurant for refurbishment. We will advise you of any changes to the availability of the facilities and of any work taking place known to us at the time of booking or as soon as we have been informed.
There may also be restricted availability of facilities e.g. restaurant/shop opening times, availability of public transport, recreational facilities, during national/local holidays and religious periods.
Insects
At many resorts in the tropics, especially those located on the beach, it is not unusual for insects to make their way into guests' rooms. This is an inevitable result of the warm climate. We recommend you take insect repellent with you.
Car hire
We only deal with reputable car hire companies and, in the high season in particular, we strongly recommend that you pre-book your hire car to guarantee availability. Hirers must be 21 years of age or over (minimum of 25 years for prestige cars) and hold a FULL and VALID British Driving Licence, which must be carried at all times. Local licences (if applicable) are obtainable from the hirer or main police stations upon presentation of a British licence and must be paid for locally, together with petrol and optional extra insurance.
When collecting your hired car, you will be asked to sign the hire car company's standard hire agreement. This agreement is likely to contain provisions that limit or exclude the hire car company's liability to you in certain situations. Please read the agreement carefully and ensure that you have adequate insurance cover. In some countries compulsory collision damage waiver is required. A credit card will be required as a deposit against fuel or insurance waiver. Charges for additional child/baby seats should be paid locally. For infants, front airbags may not be disabled in certain vehicles. Please check with the hirer.
Airport transfers
Transfers are as described at the time of booking. Please note that excess luggage may result in an extra vehicle being required, which will incur an added charge. If you are travelling with luggage in excess of your airline allowance, please advise us so that we can make the necessary arrangements. Where helicopter transfers are available, your luggage may need to be transported by road and for return flights, your luggage may have to be collected from your accommodation early in the morning. Helicopter transfers are not generally available after dark.
Travel advice
The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit the FCO website or telephone 0870 606 0290. Alternatively, you can contact ABTA's Travel Information line on 0901 201 5050 (calls are charged at 50 pence per minute).
Financial security
CaribbeanConnection.com is a trading name of International Travel Connections Ltd, which is a member of ABTA with membership number V2359. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitrations scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London, W1T 3AH. Tel: 020 7637 255, www.abta.com. CaribbeanConnection.com also holds an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL No 2786). This means that your money will be refunded or you will be repatriated if already abroad in the unlikely event that your holiday cannot be provided due to the Company's insolvency. For clients resident in the UK, service of any notices must be made to the company's registered office in England and Wales. For clients resident in the Republic of Ireland, Crowley Millar Solicitors of 15 Lr. Mount Street, Dublin 2 will accept service of all legal proceedings on our behalf.
AITO
CaribbeanConnection.com is a member of AITO, The Association of Independent Tour Operators, whose members strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. For further information, please contact AITO at www.aito.co.uk or call 020 8744 9280.
Terms & conditions
This website is subject to the Terms and Conditions shown on the site.
Our Price Promise
We've made it our policy to offer the best possible price available to you at the time of booking. Our long established relationship with hotels, airlines and other suppliers means we can deliver some of the lowest prices on holidays to the Caribbean, with a best basic price guarantee. And if you do find a better price elsewhere, we'll try our very best to match it.
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© 2007 CaribbeanConnection.com, a trading name of International Travel Connections Ltd.
Holidays with flights shown on the website are ATOL protected by the Civil Aviation Authority, under ATOL number 2786. Holidays without flights are protected by ABTA under membership number V2359. Protection extends primarily to guests who book and pay in the United Kingdom.
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